Payments, Renewal and Refunds

1. About this page

This page explains our paid plans and how payment, automatic renewal, cancellation and refunds work. It forms part of our Terms of Use and should be read with section 5 of those Terms.

The service provider is RYNDA GLOBAL FZCO, registration number DMCC203729, Unit RET-R5-172, Jumeirah Lakes Towers, Dubai, United Arab Emirates. Questions about payments and refunds: support@rynda.io.

2. Current availability of online payment

Online card payment is not yet available for accounts on the international version of Rynda Crewing. Until it opens, paid plans cannot be purchased, no payment details are collected and no charges are made. The plans page shows "coming soon" where payment is not available. When payment opens, the terms on this page will apply, and the price, currency, taxes and payment provider will be shown before you pay.

3. What is free

For seafarers, everything needed to find work is free: registration, your CV, the vacancy catalogue, search by rank and salary, applications within the monthly allowance described in the Terms of Use, employer invitations and replies to them, and messages. We do not charge seafarers for recruitment, placement or providing employment (MLC 2006, Regulation 1.4).

Employers and agencies can use a free plan with limited features. New employers may be offered a free trial of a paid plan. When a trial ends, it does not turn into a paid subscription and nothing is charged; the account moves to the free plan unless you choose a paid one.

4. Paid plans

• PRO for seafarers, for a week, a month or a year: additional search filters and sorting, applications without the monthly limit, promotion of your CV in crew search and the other features listed on the subscription page. PRO does not guarantee invitations or employment.
• PRO and ULTRA plans for employers and agencies, for a month or a year: recruitment tools, numbers of vacancies, contact unlocks, invitations and recommendations within the limits stated in the plan.

Each plan gives access to the listed features of the platform for the period paid. You receive the features described for the selected plan at the time of purchase.

5. Prices

Prices, the currency and any applicable taxes are shown on the subscription or plans page before you pay. The price shown at checkout does not change for the period you have paid for. A higher price applies to a later period only with your agreement: we never renew automatically at a higher price. A lower price applies to automatic renewal by itself, as described in section 7.

6. Start of the service

Your plan is activated once the payment provider confirms the payment, usually within minutes. The paid period runs from activation.

7. Automatic renewal

If you choose automatic renewal when paying, we charge the saved payment method for the next period. We charge the amount of your last payment for the same plan and the same period (week, month or year) or, if the current price of the plan is lower, the current price. If there is no such payment, for example because the plan or period changed without a payment, we charge the current price only if it is not higher than what you paid for the current period. The amount, frequency and date of the next charge are shown on the subscription or plans page. Renewal charges may be made during the 24 hours before the current period ends. If a charge fails, we may retry for up to three days after the period ends, with no more than three attempts. After the third failed attempt, the saved payment method is unlinked, automatic renewal is switched off and we email you.

If the price of your plan has gone up and you have a payment for the same plan and period, renewal uses your previous amount: we do not apply a higher price without your agreement. If there is no such payment and the current price is higher than what you paid for the current period, or there is nothing to compare it with, we do not charge you: automatic renewal is switched off and we email you so that you can renew manually. The new price is shown on the payment page before you pay; after you pay it, later automatic charges use the new amount. Your access continues until the end of the paid period, and your saved card stays linked until you delete it on the subscription page (section 8).

If the price has gone down, automatic renewal charges the new, lower amount; you do not need to do anything.

If the features of your plan change, we tell you in advance and you can switch off renewal before the change takes effect.

8. Cancelling renewal and removing a saved card

• Cancel renewal: use "Cancel subscription" on the subscription page, or email support@rynda.io. No further charges are made and your access continues until the end of the paid period. To avoid the next charge, cancel more than 24 hours before the period ends.
• Remove your card: use "Delete card" on the subscription page, or email support@rynda.io. We stop using it for recurring charges once we receive your request. Your paid period continues.
• Deleting your account switches off automatic renewal immediately.

9. Your right to cancel within 14 days

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel a purchase within 14 days of the contract being made, without giving a reason (Article 9 of Directive 2011/83/EU on consumer rights; the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the United Kingdom). To cancel, email support@rynda.io with a clear statement that you wish to cancel, the date of purchase and the plan.

If you asked for the service to start during the cancellation period, which happens when your plan is activated straight after payment, we refund the price minus an amount proportionate to the days of service already provided before you told us you were cancelling (Article 14(3) of Directive 2011/83/EU). We refund within 14 days of receiving your cancellation, using the same payment method.

10. Refunds after the first 14 days

You can stop a subscription at any time by cancelling renewal; access continues until the end of the paid period. You may also ask for early termination and a refund by writing to support@rynda.io. We will consider the service actually provided and the mandatory rights that apply to you, including under Federal Law No. 15 of 2020 on Consumer Protection of the United Arab Emirates where it applies. Activation does not mean that the whole subscription period has been delivered.

If a paid feature is materially unavailable or is not provided as described, tell us. We will fix the problem or provide the remedy required by applicable law, which may include extending your period or refunding the affected part of the price.

11. Complaints

Payment complaints are handled as described in Reporting content and complaints. Contacting us does not affect your right to go to a consumer authority or a court.