Help Centre

No. Uploading saves time: the platform reads your qualifications, documents and sea time and fills in the empty fields, then you check them.

On the "Upload a file" step you can press "Fill in myself" and go straight to the form.

PDF, Word (.doc, .docx), Excel (.xlsx) and photos (JPG, PNG, WebP) up to 10 MB. You can also photograph your form with your phone right on the upload step.

The old Excel format (.xls) is not supported yet: open the file in Excel and save it as .xlsx or PDF. If the text on a scan is not readable, fill in the form yourself, it is faster.

You can have 2 files recognised automatically every 30 days. Everything recognised so far is saved in your CV, finish the rest by hand.

The limit counts the last 30 days: once an earlier upload falls outside that window, you can have a new file recognised.

A required field on this step is empty or invalid. After you press "Next" the page scrolls to it: the field is highlighted in red with a note on what to fix. Most often it is a date, a vessel flag or a document number.

If nothing is highlighted and the step still does not pass, contact support and tell us the step and what you entered.

For many ratings a qualification document is not mandatory. In that case the step says so: just press "Next" and add your certificates on the following steps.

If the step does not say this, your selected rank needs a qualification document. Check that the rank is right: you can change it by going back to the "Position" step.

It is the number printed on your certificate. The expiry date is printed there too, in the "valid until" field.

The number and the date show the employer that the document is genuine and valid. Without a date the employer will not count the document as valid: an empty field does not show whether it has expired.

Tick "Indefinite" (or "No expiry") next to the expiry date. Tick it only if the "valid until" field on the document is blank or says "indefinite". Passports and medical certificates always have an expiry date.

In your account, a required document you do not have yet, or one that has expired, can be marked "I don't have it yet, I'm obtaining it". Employers will see that the document is in progress.

Once you have the document, enter its number and expiry date, and the mark goes away by itself.

Start typing the name: the list searches by part of a word. Try another spelling or an abbreviation.

If you still cannot find it, tell support what you are looking for and on which step, so that we can add it to the list.

On the "Experience" step type the vessel name or its 7-digit IMO number and press "Search". The type, flag and other details are filled in from the registry. If the vessel is not found, fill in the fields yourself.

You can add several contracts on one vessel with the "Add Contract" button.

Open a vacancy in the catalogue and press "Apply". Your CV goes out with the application, so you need to be signed in and have a finished CV. If it is not finished yet, the site shows how many steps are left, and everything you entered is saved.

After that you talk to the employer in the application chat, and all your applications are under "Applications".

This posting comes from another website, so applying through the platform is not available for it yet. Press "Contacts" and reach the employer directly, or open the original posting.

Contacts of such postings are shown to seafarers who are signed in and have a finished CV.

For vacancies posted on the platform, the employer's contacts open once they respond to your application or you accept their invitation. Until then, write to them in the application chat.

30 applications per billing month for free. The message about the limit shows when it renews. Replies to employer invitations do not count towards the limit.

A PRO subscription removes the limit.

Support does not hire and does not forward CVs to employers. To be seen, finish your CV and apply for vacancies: the employer receives your CV with the application.

Employers on the platform: in Crew Search and in the applications you send them. An employer gets your contacts through a mutual application or within their plan. With the status "Not looking for work" only those you apply to get your contacts.

In the open catalogue your CV is shown without your name, contacts or photo, and only with your consent.

Check your "Work Readiness Status" in your account. With "Not looking for work" employers can see your CV, but only those you apply to get your contacts, and nobody can invite you.

Look at the "Needs attention" block in your account: it lists what to fill in and which documents have expired. Employers search by rank, documents and sea service, so the more complete your CV, the more often it matches their filters.

In your account find the "Your CV in the open catalogue" block and press "Remove from the catalogue". Employers on the platform still see your CV, and you can still apply.

Account → "Settings" → "Security" → "Delete account". Your CV disappears from employer search immediately, and sign-in closes on all devices.

Within 30 days you can restore the account just by signing in. After 30 days your CV, documents, photo and contacts are erased for good.

Enter your username starting with @, for example @john_smith. A phone number does not fit this field. You can find your username in Telegram under Settings → Username.

We confirm that the company is real to protect seafarers from fraud. While the check is in progress, you can fill in your company details and add vessels.

Vacancy publishing and Crew Search open after the check. You will get an email with the decision.

Confirm an email address on your company domain: "Settings" → "Corporate email" block. Free mailboxes such as gmail or outlook are not accepted here.

An address on the company domain moves the check the most: a fake registration does not have one.

You do not need to register again. Reply to the email with the decision and attach what answers the reason: company documents, a link to the company website, an email address on the company domain.

If you think the decision is a mistake, say so in your reply.

Account → "Vessels & vacancies". Add a vessel by its IMO number or name: the details are filled in from the registry. Then press "Create vacancy" on the vessel card.

You can publish vacancies once your company has been verified.

Account → "Vessels & vacancies" → the vacancy. "Edit" opens the vacancy form.

"Deactivate" pauses the vacancy: it disappears from search, and you can activate it again. "Archive" moves it to the archive, and you can restore it from there.

This happens when the joining date has passed: on the morning after that date the vacancy is paused and leaves the listing.

Move the joining date with "Extend joining date" on the vacancy card and the vacancy comes back. If the position is already filled, keep it paused.

Yes. The vacancy form has "Salary from" and "to" fields. The upper figure is required, the lower one is optional.

Open Crew Search. It has filters by rank, documents, sea service and terms. Advanced filters are available on the PRO and ULTRA plans.

Crew Search opens once your company has been verified.

Contacts open once you take the seafarer's application into review or the seafarer accepts your invitation. On plans with a contact allowance you can also open contacts from the CV: the allowance is shown in your account under "Subscription".

For seafarers with the status "Not looking for work", contacts open only through their own application. You can always write in the application chat.

Press "Invite" on the seafarer's card and choose a vacancy. You need at least one active vacancy.

Seafarers with the status "Not looking for work" cannot be invited. The reply appears among the applications of the vacancy.

Plans are shown in your account under "Subscription": FREE, PRO and ULTRA compared, with your current limits on vacancies, invitations and contact views.

Yes, up to three: "Settings" → "Recruiters" block → "Add recruiter". A recruiter can be chosen as the contact person when you create a vacancy.

The 6-digit code is sent to your email and is valid for 10 minutes. Check your Spam and Promotions folders, wait a couple of minutes and request a new code.

If the site says mail to this address cannot be delivered, it is not your fault: the recipient's mail service rejected the email. Write to support@rynda.io and we will help you finish signing up.

There is already an account for this email. Press "Log in". If you do not remember the password, press "Forgot password?" on the sign-in page.

Reset your password: "Log in" → "Forgot password?". You will get an email with a link that is valid for 1 hour.

If you used to sign in through a social account, your account may have no password: the sign-in page offers to send a link to set one.

Sign in at crewing.rynda.io. The site rynda.io is a separate service with its own accounts.

Rynda Crewing (crewing.rynda.io) is where seafarers and employers find each other. rynda.io is a separate website with its own accounts.

If you registered on Crewing, sign in, reset your password and contact support here, at crewing.rynda.io.

Press the "Support" button in the bottom right corner of the site and describe your question, or write to support@rynda.io.

Mention your account email and the page where the problem happened: it makes it easier to sort out.

No. Rynda Crewing is a marketplace: employers post vacancies and search for crew, seafarers fill in their CV and apply. The parties agree on the terms of work directly.

Support does not look for jobs and does not forward CVs to employers.

No. Signing up, your CV, the vacancy catalogue, applications within the monthly limit and replies to invitations are free. The platform does not charge seafarers for finding employment (MLC 2006).

The PRO subscription adds convenience, but you do not need it to find a job.

Press "unsubscribe from these emails" at the bottom of the email. You can choose what we send in your account: "Settings" → "Notifications".

Marketing emails (platform news, plan offers, invitations to come back) are sent only with your consent. You can turn them on or off with the "Marketing emails" switch in the same "Notifications" settings. "Unsubscribe" in a marketing email withdraws your consent at once, with no confirmation needed.

Service emails (codes, password reset, payment and subscription renewal emails) are always sent.